We take great pride in our handmade products and strive to ensure the highest quality for each and every item. Due to the nature of our production process, we regret to inform our customers that we do not support the "buy many, keep one" practice.

1. You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process as soon as you can.

2. Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.

3.To be eligible for return/refund, the item must be in its original state. We will not accept the return of used, worn, washed, altered, or damaged goods. Please ensure that you leave the original tags on the items if you wish to return them.

4. AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.

5. When you ship your return to us, please ensure that you keep your shipping receipt and tracking information. We are not liable for returned goods that are wrongfully shipped, damaged, or lost during shipping.

6. Once you receive an item that you think is defective, damaged, or wrongfully shipped, please take images of the original package. This will help us fast-track the processing of your return, partial refund, or full refund.

7. Once we receive your returned goods, we will inspect your order and notify you that we have received them. Once your return is processed and approved, we will initiate the refund process via the original payment method. Depending on your card issuer's policies, you can expect to receive your credit within a few days.

Specific Policies For Our Items

Gift Card Policy

To redeem your Gift Card towards an eligible purchase, enter the Gift Card code when you are checking out. The Gift Card amount will be credited toward your purchase amount. If the payable amount is more than the amount on the Gift Card, you must select another payment method to pay for the remaining amount. Please note that only one Gift Card can be redeemed in connection with any given order and cannot be "stacked" or combined with other Gift Cards for that same order. Please note that orders purchased with gift cards are not refundable.

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Cancellation Policy

1.Orders canceled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.

2.Orders canceled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.

3.Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.

4.Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.

5.Once your order has been shipped, it can no longer be canceled.

If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Replacement Or Refund

Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. Please note that you need to contact us to initiate the returning process.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.

Defective, Damaged Or Mis-Shipped Items

You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

Sizing Or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.

Size Deviation

Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences. The color display will be based on Apple devices.

Because of the material manufacturing process, the color of each batch of material will have a little difference.

We will insist on continuous improvement of the manufacturing process to minimize color differences.

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement.

Should you choose this option, please remember to request a receipt from your tailor. The copy of the receipt must be provided to request reimbursement.

Item Is The Size You Ordered But Does Not Fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Items that cannot be returned or exchanged

1.No returns and no exchanges for personalized items.

2.No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc.) due to hygienic reasons.

3.As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.

4. If you select the wrong color or size yourself, the item is non-refundable.

Return Process

1.Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

2.We reserve the right not to accept the returns without prior approval from our Customer Service. No accept returns to the address on the package.

3.Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the items through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.

4.All the return items will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.